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Terms relating to the creation, testing, refinement and distribution of software and related products.

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Software; CRM applications

Siri (speech interpretation and recognition interface) is an intelligent personal assistant which works as an application for Apple’s IOS. It was introduce first as a feature ...


Software; CRM applications

Audacity is the name of a popular open source multilingual audio editor and recorder software that is used to record and edit sounds. It is free and works on Windows, Mac OS X, ...


Software; CRM applications

A potential customer who must be contacted by a salesperson and either qualified or disqualified as a sales opportunity. If a lead is qualified, it can be converted to an ...


Software; CRM applications

A defined set of access privileges assigned to a user in Microsoft CRM. The role assigned to a user determines which tasks the user can perform and which parts of the user ...


Software; CRM applications

The entity with which a business unit conducts a business transaction, in a general sense. In most applications, it will correspond to an aggregate of related "contact" ...


Software; CRM applications

A privilege level that specifies the user has access to objects within his or her business unit and down the business unit hierarchy.

access privilege

Software; CRM applications

An access policy against a specific business object.