20 Terms
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Six Sigma
Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.
Industry: Quality management
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Six Sigma
American Society for Quality Control (ASQC)
Quality management; Six Sigma
Name of ASQ from 1946 through the middle of 1997, when the name was changed to ASQ.
batch Lot
Quality management; Six Sigma
A definite quantity of some product manufactured under conditions of production that are considered uniform.
error detection
Quality management; Six Sigma
A hybrid form of error proofing. It means a bad part can be made but will be caught immediately, and corrective action will be taken to prevent another bad part from being produced. A device is used ...
American Customer Satisfaction Index (ACSI)
Quality management; Six Sigma
Released for the first time in October 1994, an economic indicator and cross industry measure of the satisfaction of U.S. household customers with the quality of the goods and services available to ...
cascading
Quality management; Six Sigma
The continuing flow of the quality message down to, not through, the next level of supervision until it reaches all workers.
failure cost
Quality management; Six Sigma
The cost resulting from the occurrence of defects. One element of cost of quality or cost of poor quality.
