13 Terms
Home > Industry/Domain > Outsourcing & offshoring > Business process outsourcing (BPO)
Business process outsourcing (BPO)
The use outside firms to complete specific business functions such as human resources, finance, legal etc.
Industry: Outsourcing & offshoring
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Business process outsourcing (BPO)
program layer
Outsourcing & offshoring; Business process outsourcing (BPO)
A separate functional component that interacts with others in some sequential and hierarchical way, with each layer usually having an interface only to the layer above it and the layer below it.
sourcing advisor
Outsourcing & offshoring; Business process outsourcing (BPO)
A person who creates an outsourcing deal that is suitable for the buyer and/or service provider; he/she plays an important role in any outsourcing transaction.
joint application development
Outsourcing & offshoring; Business process outsourcing (BPO)
A methodology that involves the client or end user in the design and development of an application, through a succession of collaborative workshops called JAD sessions.
spider trap
Outsourcing & offshoring; Business process outsourcing (BPO)
A spider trap refers to either a continuous loop where spiders are requesting pages and the server is requesting data to render the page or an intentional scheme designed to identify (and "ban") ...
fringe benefits tax (FBT)
Outsourcing & offshoring; Business process outsourcing (BPO)
The tax is applied to employers who provide certain "fringe benefits" to employees. A fringe benefit is a payment provided in respect of employment, but in a different form to salary or wages. This ...
core competencies
Outsourcing & offshoring; Business process outsourcing (BPO)
Key areas of expertise, internal skills, knowledge sets, and/or capabilities that give a companie a competitive edge over its competitors.
key performance indicator (KPI)
Outsourcing & offshoring; Business process outsourcing (BPO)
Refers to the quantitative and/or qualitative measure of performance; used to determine if the goals are met and address problems that cause poor performance .
