- Industry: Software
- Number of terms: 2122
- Number of blossaries: 0
- Company Profile:
Salesforce.com, inc. provides customer and collaboration relationship management (CRM) services to businesses and industries worldwide.
Google Talk™ is Google's instant-messaging tool. When the Google Talk Sidebar Component is activated in Salesforce. com, Google Talk displays below the sidebar search fields where it can be toggled on, off, or expanded into its own window. You can also log a chat record as an activity on a Salesforce.com lead or contact record.
Industry:Software
Ideas are suggestions posted by the members of an ideas community. For example, if the focus of a particular community is “Ideas for car features,” an appropriate idea for that community might have the title “Insulated cup holders that keep your beverage hot or cold.” Or, if the focus of a particular community is “Ideas for our company's employee benefits,” an appropriate idea for that community might have the title “On-site day care.”
Industry:Software
If you agree with or like an idea, click promote to add 10 points to the idea. You cannot promote the same idea more than once and you cannot promote an idea that you have already demoted. Salesforce.com automatically adds your promote vote to any idea you post.
To migrate changes from one organization to another. See also Deploy and Migration.
Industry:Software
In an answers community, a category group provides one or more categories that help organize questions for easy browsing.
If the category group contains a hierarchy, only the first-level categories display on the Answers tab. For example, if you're a computer manufacturer you might create a Products category group for your Products community that has four categories: Performance Laptops, Portable Laptops, Gaming Desktops, and Enterprise Desktops. Community members can choose one of the categories to assign to a question. Administrators create the category group and categories and then associate the category group with their answers community. An administrator defines separate categories for their ideas and answers communities.
Industry:Software
In opportunity reports, the Age of an open opportunity is the number of days since the opportunity was created. For closed opportunities, Age is the number of days between the creation date and the closed date.
In case reports, the Age of an open case is the elapsed time from creation to the present. The Age of a closed case is the elapsed time from creation to the closing time of the case. You can choose to view the Age of a case in days, hours, or minutes.
Industry:Software
In Salesforce Knowledge, data categories are a set of criteria organized hierarchically into category groups. Articles in the knowledge base can be classified according to multiple categories that make it easy for users to find the articles they need.
For example, to classify articles by sales regions and business units, create two category groups, Sales Regions and Business Units. The Sales Regions category group could consist of a geographical hierarchy, such as All Sales Regions as the top level, North America, Europe, and Asia at the second level, and so on up to five levels. Authors assign categories to articles. Administrators can use data categories to control access to articles.
Industry:Software
In Salesforce. com, a word or short phrases that users can associate with most records to describe and organize their data in a personalized way. Administrators can enable tags for accounts, activities, assets, campaigns, cases, contacts, contracts, dashboards, documents, events, leads, notes, opportunities, reports, solutions, tasks, and any custom objects (except relationship group members) Tags can also be accessed through the Web services API.
In Salesforce CRM Content, a descriptive label that helps classify and organize content across workspaces. Users can view a list of all files or Web links that belong to a particular tag or filter search results based on a tag or tags.
Industry:Software
Matrix reports are similar to summary reports, but allow you to group and summarize data by both rows and columns.
They can be used as the source report for dashboard components. Use this type for comparing related totals, especially if you have large amounts of data to summarize and you need to compare values in several different fields, or you want to look at data by date and by product, person, or geography.
Industry:Software
Milestone actions are time-dependent, workflow actions that occur at every step (milestone) in an entitlement process.
Examples of milestone actions include sending email alerts to specified users an hour before a first response is near violation or automatically updating certain fields on a case one minute after a first response successfully completes.
Industry:Software
Note: S-controls have been superseded by Visualforce pages. After March 2010 organizations that have never created s-controls, as well as new organizations, won't be allowed to create them. Existing s-controls will remain unaffected, and can still be edited.
Custom Web content for use in custom links. Custom s-controls can contain any type of content that you can display in a browser, for example a Java applet, an Active-X control, an Excel file, or a custom HTML Web form.
Industry:Software
