- Industry: Software
- Number of terms: 2122
- Number of blossaries: 0
- Company Profile:
Salesforce.com, inc. provides customer and collaboration relationship management (CRM) services to businesses and industries worldwide.
A lightweight software program that controls the appearance and behavior of a Salesforce.com SoftPhone. The adapter acts as an intermediary between a third-party computer telephony integration (CTI) system, Salesforce. com, and a Salesforce CRM Call Center user. It must be installed on any machine that needs access to Salesforce CRM Call Center functionality.
Industry:Software
A list display of items (for example, accounts or contacts) based on specific criteria. Salesforce.com provides some predefined views.
In the console, the list view is the top frame that displays a list view of records based on specific criteria. The list views you can select to display in the console are the same list views defined on the tabs of other objects. You cannot create a list view within the console.
Industry:Software
A list of recent activities in Salesforce. com. Chatter feeds display:
*On the Home tab, where you can see your updates, status updates of people you follow, and updates to records you follow and groups you're a member of
*On profiles, where you can see updates made by the person whose profile you're viewing
*On records, where you can see updates to the record you're viewing
*On Chatter groups, where you can see updates to the group you're viewing.
Industry:Software
A mail merge is the process of generating form letters and other Microsoft Word documents that are personalized for the recipient, who is often a contact or lead. The content of each document is predefined in a mail merge template. Mail merge templates include variables called merge fields where data from your Salesforce.com records—for example a contact's name and address—displays in the generated document.
Industry:Software
A meeting that a Salesforce.com user requests with a contact, lead or person account. When a meeting is requested, Salesforce.com creates a unique Web page for the meeting that displays the proposed meeting times. When invitees visit the page, they select the times they can meet and send a reply. Salesforce.com tracks all the responses so the organizer can confirm the best time to meet.
Once a requested meeting is confirmed, it becomes a group event.
Industry:Software
A menu that enables users to switch between customizable applications (or “apps”) with a single click. The Force.com app menu displays at the top of every page in the user interface.
Industry:Software
A number that identifies the set of components uploaded in a package. The version number has the format majorNumber. minorNumber. patchNumber (for example, 2. 1. 3). The major and minor numbers increase to a chosen value during every major release. The patchNumber is generated and updated only for a patch release. If there is no patchNumber, it is assumed to be zero (0). Patch versions are currently available through a pilot program. For information on enabling patch versions for your organization, contact salesforce.com.
Unmanaged packages are not upgradeable, so each package version is simply a set of components for distribution. A package version has more significance for managed packages. Packages can exhibit different behavior for different versions.
Publishers can use package versions to evolve the components in their managed packages gracefully by releasing subsequent package versions without breaking existing customer integrations using the package. See also Patch and Patch Development Organization.
Industry:Software
A page that displays information about a single object record. The detail page of a record allows you to view the information, whereas the edit page allows you to modify it.
A term used in reports to distinguish between summary information and inclusion of all column data for all information in a report. You can toggle the Show Details/Hide Details button to view and hide report detail information.
Industry:Software
A revised forecasting module that allows organizations to customize forecasts for their organization’s business process.
Industry:Software
A Salesforce CRM Content feature that allows you to create a custom Microsoft PowerPoint® presentation by searching for and previewing slides, then easily assembling them in whatever sequence you choose using a simple drag-and-drop assembly tool.
Industry:Software
