- Industry: Government; Labor
- Number of terms: 77176
- Number of blossaries: 0
- Company Profile:
A professional who supervises and coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights. Respnsibilities include:
* Assigns workers to tasks in accordance with abilities and personnel requirements.
* Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations.
* Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel.
* Writes revisions to procedure guides and memoranda describing changes in reservations methods, flight schedules, and rates.
* Records teletypewriter messages and telephones passenger service personnel to obtain information regarding flight cancellations and schedule changes and to determine disposition of passengers holding reservations on cancelled or rescheduled flights.
* Posts flight schedule changes and passenger disposition information on bulletin board, and directs staff to telephone passengers to notify of schedule and reservation changes.
* Performs other duties as described under supervisor master title.
Industry:Professional careers
A professional who supervises and coordinates activities of workers engaged in admitting departing passengers to airplanes and assisting passengers disembark at terminal exit of commercial airline. Respnsibilities include:
* Reviews flight schedules, passenger manifests, and information obtained from staff to ascertain staffing requirements that will ensure efficient passenger embarking and disembarking; and assigns staff accordingly.
* Observes workers to ensure that services to passengers are performed courteously and correctly.
* Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of human resources.
* Evaluates work performance of personnel and prepares recommendations for retention, dismissal, transfer, or promotion.
* Prepares daily personnel and activity reports.
* May perform tasks of gate agent.
Industry:Professional careers
A professional who supervises and coordinates activities of workers engaged in admitting departing passengers to airplanes and assisting passengers disembark at terminal exit of commercial airline. Respnsibilities include:
* Reviews flight schedules, passenger manifests, and information obtained from staff to ascertain staffing requirements that will ensure efficient passenger embarking and disembarking; and assigns staff accordingly.
* Observes workers to ensure that services to passengers are performed courteously and correctly.
* Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of human resources.
* Evaluates work performance of personnel and prepares recommendations for retention, dismissal, transfer, or promotion.
* Prepares daily personnel and activity reports.
* May perform tasks of gate agent.
Industry:Professional careers
A professional who supervises and coordinates activities of personnel engaged in selling tickets for scheduled airline flights in airline ticket office or terminal. Respnsibilities include:
* Instructs and trains agents.
* Adjusts disputes between customers and agents.
* Prepares reports, such as volume of ticket sales and cash received.
* Maintains records on data, such as weight and location of passengers, cargo, and mail to ensure compliance with load specifications.
* Suggests travel itineraries for customers.
* May reserve space for passengers and sell tickets for scheduled flights.
* Performs other duties as described under supervisor master title.
Industry:Professional careers
A professional who plans trips for members of automobile club. Respnsibilities include:
* Confers with member in person or by telephone to answer questions and explain services.
* Marks suitable roads and possible detours on road map, showing route from point of origin to destination and return.
* Indicates points of interest, restaurants, hotels or other housing accommodations, and emergency repair services available along route.
* Reserves hotel, motel, or resort accommodations by telephone, telegraph, or letter.
* Calculates mileage of marked route and estimates travel expenses.
* Informs patron of bus, ship, train, and plane connections.
* Consults hotel directories, road maps, circulars, timetables, and other sources to obtain current information.
* Provides members with guides, directories, brochures and maps.
* May plan trips for members in response to mail requests.
* May plan foreign trips and perform duties, such as arranging for automobile rental, purchase, and shipment, and be designated World-Travel Counselor.
* May review itineraries prepared by other travel counselors for factors such as accuracy, pricing, and date and timetable sequencing and be designated Travel-Ticketing Reviewer.
Industry:Professional careers
A professional who receives requests for and assigns space on trains to passengers on railroad passenger trains.
* Accepts requests for space assignments and examines diagram charts of each car on train to verify available space on specified train.
* Informs station agents i or information clerks of available space.
* Marks blocks on diagram to indicate that space is reserved.
* Prepares Teletype requests to other interline carriers to complete passage.
* Informs station agents i and information clerks upon completion of booking arrangements.
* Informs reservation clerks at other cities and towns of space reserved or space remaining available.
Industry:Professional careers
A professional who assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline. Respnsibilities include:
* Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules.
* Verifies names on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket or issues boarding pass to authorize passenger to board airplane.
* Directs passengers to air-terminal facilities.
* Opens gate or allows passengers to board airplane.
* Assists elderly, disabled, or young passengers to board or depart from airplane, such as moving passengers in wheelchairs.
* May announce flight information, using public-address system.
* May post flight information on flight board.
Industry:Professional careers
A professional who makes and confirms reservations for passengers on scheduled airline flights. Respnsibilities include:
* Arranges reservations and routing for passengers at request of ticket agent or customer, using timetables, airline manuals, reference guides, and tariff book.
* Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
* Telephones customer or ticket agent to advise of changes in flight plan or to cancel or confirm reservation.
* May maintain advance or current inventory of available passenger space on flights.
* May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
Industry:Professional careers
A professional who makes and confirms reservations for passengers on scheduled airline flights. Respnsibilities include:
* Arranges reservations and routing for passengers at request of ticket agent or customer, using timetables, airline manuals, reference guides, and tariff book.
* Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
* Telephones customer or ticket agent to advise of changes in flight plan or to cancel or confirm reservation.
* May maintain advance or current inventory of available passenger space on flights.
* May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
Industry:Professional careers
A professional who compiles lists of individuals or groups requesting space for activities in business establishment or institution and schedules needed facilities. Respnsibilities include:
* Receives requests from company officials, staff, students, and community groups requiring space for activities.
* Consults charts and records to determine space availability for dates and times requested.
* Determines suitability of space for requested activities, such as sales meetings, lectures, film screenings, musical programs, and laboratory work, and assigns conference rooms, lecture halls, and other facilities.
* Notifies program participants of location assigned.
* Maintains schedules and records of available space, space used, and cancellations.
* May requisition needed equipment, such as audiovisual aids, music stands, and additional seats.
* May arrange for cleaning of rooms after use.
Industry:Professional careers
