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service representative
A professional who investigates dealer's claims for reimbursement of defective automotive parts. Responsibilities include:
- Reviews claims for labor or material adjustments with automobile dealer, examines parts claimed to be defective, and approves or disapproves dealer's claim.
- Assists dealers in handling unsettled claims by consulting with service personnel or customers.
- Prepares reports showing volume, types, and disposition of claims handled, or settlement allowed.
- May train dealers or service personnel in service operations or construction of products.
- May study dealers' organizational needs and advise them on matters, such as parts, tools, equipment, and personnel needed to handle service volume.
- May contact customers to survey customer satisfaction with purchase of new motor vehicle.
- Part of Speech: noun
- Synonym(s):
- Blossary:
- Industry/Domain: Professional careers
- Category: Occupational titles
- Company: U.S. DOL
- Product:
- Acronym-Abbreviation:
Other Languages:
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