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traffic agent

A professional who solicits freight business from industrial and commercial firms and passenger-travel business from travel agencies, schools, clubs, and other organizations. Respnsibilities include:

  • Calls on prospective shippers to explain advantages of using company facilities.
  • Quotes tariffs, rates, and train schedules.
  • Explains available routes, load limits, and special equipment available, and offers suggestions in method of loading, crating, and handling freight.
  • Calls on travel agents, schools, clubs, and other organizations to explain available accommodations offered by company.
  • Quotes fares, schedules, and available itineraries offered to groups by company.
  • Speaks to members of groups and organizations and exhibits travel movies showing points of interest along routes to stimulate interest in travel.
  • Distributes descriptive pamphlets.
  • Acts as liaison between shipper and carrier to obtain information for settling complaints.
  • May specialize in soliciting freight or passenger contracts or may travel from community to community to solicit freight and passenger patronage and be designated Freight-Traffic Agent; Passenger Traffic Agent; Traveling-Freight-And-Passenger Agent.
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