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Quality management
Relating to the processes or means used to achieve product and service quality.
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Quality management > Six Sigma 
complaint tracking
Quality management; Six Sigma
Collecting data, disseminating them to appropriate persons for resolution, monitoring complaint resolution progress and communicating results.
business process reengineering (BPR)
Quality management; Six Sigma
The concentration on improving business processes to deliver outputs that will achieve results meeting the firm’s objectives, priorities and mission.
value stream manager
Quality management; Six Sigma
Person responsible for creating a future state map and leading door-to-door implementation of the future state for a particular product family. Makes change happen across ...
force field analysis
Quality management; Six Sigma
A technique for analyzing what aids or hinders an organization in reaching an objective. An arrow pointing to an objective is drawn down the middle of a piece of paper. The ...
vital few, useful many
Quality management; Six Sigma
A term Joseph M. Juran used to describe the Pareto principle, which he first defined in 1950. (The principle was used much earlier in economics and inventory control methods.) The ...
change agent
Quality management; Six Sigma
An individual from within or outside an organization who facilitates change in the organization; might be the initiator of the change effort, but not necessarily.
quality policy
Quality management; Six Sigma
An organization’s general statement of its beliefs about quality, how quality will come about and its expected result.
Sub-categories
- Capability maturity model integration (220)
- ISO standards (74217)
- Six Sigma (23021)