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Quality management

Relating to the processes or means used to achieve product and service quality.

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Quality management > Six Sigma

five whys

Quality management; Six Sigma

A technique for discovering the root causes of a problem and showing the relationship of causes by repeatedly asking the question, “Why?”

assessment

Quality management; Six Sigma

A systematic evaluation process of collecting and analyzing data to determine the current, historical or projected compliance of an organization to a standard.

cycle

Quality management; Six Sigma

A sequence of operations repeated regularly.

judgment inspection

Quality management; Six Sigma

A form of inspection to determine nonconforming product.

empowerment

Quality management; Six Sigma

A condition in which employees have the authority to make decisions and take action in their work areas without prior approval. For example, an operator can stop a production ...

ISO 14000

Quality management; Six Sigma

An environmental management standard related to what organizations do that affects their physical surroundings.

waste

Quality management; Six Sigma

Any activity that consumes resources and produces no added value to the product or service a customer receives. Also known as muda.