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Quality management

Relating to the processes or means used to achieve product and service quality.

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Quality management > Six Sigma

process capability index

Quality management; Six Sigma

The value of the tolerance specified for the characteristic divided by the process capability. The several types of process capability indexes include the widely used Cpk and Cp.

preventive action

Quality management; Six Sigma

Action taken to remove or improve a process to prevent potential future occurrences of a nonconformance.

assignable cause

Quality management; Six Sigma

A name for the source of variation in a process that is not due to chance and therefore can be identified and eliminated. Also called “special cause.”

prevention versus detection

Quality management; Six Sigma

A term used to contrast two types of quality activities. Prevention refers to activities for preventing nonconformances in products and services. Detection refers to activities ...

nominal group technique

Quality management; Six Sigma

A technique, similar to brainstorming, to generate ideas on a particular subject. Team members are asked to silently write down as many ideas as possible. Each member is then ...

characteristic

Quality management; Six Sigma

The factors, elements or measures that define and differentiate a process, function, product, service or other entity.

go/no-go

Quality management; Six Sigma

State of a unit or product. Two parameters are possible: go (conforms to specifications) and no-go (does not conform to specifications).