Quality management

Quality management

Relating to the processes or means used to achieve product and service quality.

3Categories 97460Terms

Add a new term

Contributors in Quality management

Become a Contributors

Quality management > Six Sigma

defect

Quality management; Six Sigma

A product’s or service’s nonfulfillment of an intended requirement or reasonable expectation for use, including safety considerations. There are four classes of defects: class 1, ...

highly accelerated stress audits (HASA)

Quality management; Six Sigma

A technique in which a sample of parts (as opposed to 100% of the production as in HASS,) is subjected to stresses similar to the levels and duration for HALT. In monitoring the ...

laboratory

Quality management; Six Sigma

A test facility that can include chemical, metallurgical, dimensional, physical, electrical and reliability testing or test validation.

sentinel event

Quality management; Six Sigma

Healthcare term for any event not consistent with the desired, normal or usual operation of the organization; also known as an adverse event.

root cause

Quality management; Six Sigma

A factor that caused a nonconformance and should be permanently eliminated through process improvement.

lot tolerance percentage defective (LTPD)

Quality management; Six Sigma

Expressed in percentage defective, the poorest quality in an individual lot that should be accepted. Note: LTPD is used as a basis for some inspection systems and is commonly ...

customer relationship management (CRM)

Quality management; Six Sigma

A strategy for learning more about customers’ needs and behaviors to develop stronger relationships with them. It brings together information about customers, sales, marketing ...