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Quality management
Relating to the processes or means used to achieve product and service quality.
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Quality management > Six Sigma 
total quality
Quality management; Six Sigma
A strategic integrated system for achieving customer satisfaction that involves all managers and employees and uses quantitative methods to continuously improve an organization’s ...
lost customer analysis
Quality management; Six Sigma
Analysis conducted to determine why a customer or a class of customers was lost.
quality management system (QMS)
Quality management; Six Sigma
A formalized system that documents the structure, responsibilities and procedures required to achieve effective quality management.
gantt chart
Quality management; Six Sigma
A type of bar chart used in process planning and control to display planned and finished work in relation to time.
cultural resistance
Quality management; Six Sigma
A form of resistance based on opposition to the possible social and organizational consequences associated with change.
random sampling
Quality management; Six Sigma
A commonly used sampling technique in which sample units are selected so all combinations of n units under consideration have an equal chance of being selected as the sample.
intermediate customers
Quality management; Six Sigma
Organizations or individuals who operate as distributors, brokers or dealers between the supplier and the consumer or end user.
Sub-categories
- Capability maturity model integration (220)
- ISO standards (74217)
- Six Sigma (23021)