Technology

Technology

Relating to the usage and knowledge of tools, techniques, crafts or systems in order to solve a problem or create an artistic perspective.

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Technology > Information technology

cycle time

Technology; Information technology

The time it takes to complete a process or service operation, including all value-adding and non-value-adding time.

cyber library

Technology; Information technology

An electronic version of a physical library that is implemented on behalf of workers for information self-service.

cyber incident response team (CIRT)

Technology; Information technology

Also known as a “computer incident response team,” this group is responsible for responding to security breaches, viruses and other potentially catastrophic incidents in ...

cyber incident response plan (CIRP)

Technology; Information technology

Also known as a “computer incident response plan,” this is formulated by an enterprise to respond to potentially catastrophic, computer-related incidents, such as viruses or ...

customized network management

Technology; Information technology

Tools to allow assignment of levels of network management functions and capabilities to selected nodes throughout the network. With this, the degree of centralization vs. ...

customer service and support (CSS)

Technology; Information technology

Once known as the “complaint department,” customer service and support or CSS is responsible for retaining and extending customer relationships once a product or service is sold. ...

customer self-service and support

Technology; Information technology

Customer self-service and support is a blend of customer-initiated interaction technologies that are designed to enable customers to service themselves. It includes electronic ...