Technology

Technology

Relating to the usage and knowledge of tools, techniques, crafts or systems in order to solve a problem or create an artistic perspective.

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Technology > Information technology

customer information file (CIF)

Technology; Information technology

A customer information file (CIF) is a system that consolidates customer account information and combines it with basic demographic information to create a current snapshot of a ...

customer gateways

Technology; Information technology

Customer gateways allow consumers to become part of the smart grid by enabling self-service energy provisioning on the premises, linking and integrating consumer energy ...

customer experience management (CEM)

Technology; Information technology

Gartner defines customer experience management (CEM) as “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, ...

customer experience

Technology; Information technology

Gartner’s exposure to marketing executives across 13,000 client organizations globally gives us unrivaled perspective on digital trends and customer experience management. Also, ...

customer engagement center (CEC)

Technology; Information technology

A customer engagement center (CEC) refers to a logical set of technologies and business applications that are engineered to provide customer service and support, regardless of the ...

customer communications management (CCM)

Technology; Information technology

Customer communications management (CCM) is defined as the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for ...

customer analytics

Technology; Information technology

Customer analytics is the use of data to understand the composition, needs and satisfaction of the customer. Also, the enabling technology used to segment buyers into groupings ...