24 Terms
Home > Industry/Domain > Outsourcing & offshoring > Business process outsourcing (BPO)
Business process outsourcing (BPO)
The use outside firms to complete specific business functions such as human resources, finance, legal etc.
Industry: Outsourcing & offshoring
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Business process outsourcing (BPO)
entity-relationship diagram
Outsourcing & offshoring; Business process outsourcing (BPO)
A data modeling technique that creates a graphical representation of the entities, and the relationships between entities, within an information system.
search engine results page (SERP)
Outsourcing & offshoring; Business process outsourcing (BPO)
Abbreviation for Search Engine Results Page/Positioning. This refers to the organic (excluding paid listings) search results for a given query.
information technology outsourcing (ITO)
Outsourcing & offshoring; Business process outsourcing (BPO)
Refers to the transfer of the management, implementation, and/or execution of IT products and/or processes to a service provider.
job description
Outsourcing & offshoring; Business process outsourcing (BPO)
A general statement of job duties and responsibilities.
offshore staff leasing
Outsourcing & offshoring; Business process outsourcing (BPO)
A type of outsourcing solution or service delivery model that enables you to handpick employees who will work for you from an offshore location; gives you full and direct control over the employees, ...
captive center
Outsourcing & offshoring; Business process outsourcing (BPO)
An operation that is owned by an offshoring company having full control over the business processes. The activities are performed offshore but are not outsourced to a third party.
call centre
Outsourcing & offshoring; Business process outsourcing (BPO)
A facility or area within a service provider that is designed primarily to manage telephone calls, whether to answer incoming calls or make calls to customers, or both.
