Six Sigma

Six Sigma

Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.

Industry: Quality management

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Six Sigma

total quality

Quality management; Six Sigma

A strategic integrated system for achieving customer satisfaction that involves all managers and employees and uses quantitative methods to continuously improve an organization’s processes.

lost customer analysis

Quality management; Six Sigma

Analysis conducted to determine why a customer or a class of customers was lost.

quality management system (QMS)

Quality management; Six Sigma

A formalized system that documents the structure, responsibilities and procedures required to achieve effective quality management.

gantt chart

Quality management; Six Sigma

A type of bar chart used in process planning and control to display planned and finished work in relation to time.

cultural resistance

Quality management; Six Sigma

A form of resistance based on opposition to the possible social and organizational consequences associated with change.

random sampling

Quality management; Six Sigma

A commonly used sampling technique in which sample units are selected so all combinations of n units under consideration have an equal chance of being selected as the sample.