critical incident technique

critical incident technique

A technique which analyses the impact of key incidents in past performance in order to improve future performance. It is used, for example, to study the safety of equipment in the workplace and in various aspects of management education and training. It can be used as the basis for an interview during a selection procedure, where inferences may be drawn from a candidate’s behaviour during critical incidents in a previous job to his or her likely behaviour in a future job.

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Industry/Domain: Business administration
Category: Business management
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