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reservations agent

A professional who makes and confirms reservations for passengers on scheduled airline flights. Respnsibilities include:

  • Arranges reservations and routing for passengers at request of ticket agent or customer, using timetables, airline manuals, reference guides, and tariff book.
  • Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
  • Telephones customer or ticket agent to advise of changes in flight plan or to cancel or confirm reservation.
  • May maintain advance or current inventory of available passenger space on flights.
  • May advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
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