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responsible serving

Train employees in responsible serving techniques. Encourage clerks to contact management when problems arise.Watch your patrons for common signs of intoxication. Refuse service when appropriate, even if the signs of intoxication have not yet become overtly obvious.

Refuse to allow intoxicated patrons into the premises. Refuse alcohol sales to persons known to have problems with intoxication. Refuse entry to persons who create problems.

Always take time to note any signs of intoxication from your initial contact. Take steps to ensure safety of patrons who have over consumed. Servers need to remain calm & professional, which can be difficult in these stressful situations. Train servers to know that if a patron is being unruly, to get management involved. Contact law enforcement when public safety becomes a concern.

Remember, it is not against the law for employees to consume alcoholic beverages while on duty. However, it is against the law for any employee to be in a state of intoxication in a public place.

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