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Business services

The business service industry provides the core business skills and knowledge required for a high performing workplace.It covers an array of expertise, including customer contact, business administration, business management, business information and human resource management.

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Contributors in Business services

Business services > Human resources

vocational guidance

Business administration; Human resources

A branch of occupational psychology which helps people to choose an occupation or a career which will be of mutual benefit to them and their prospective employers. It makes use of ...

career anchors

Business administration; Human resources

A concept developed by the American theorist of organizational psychology, Edgar Schein, to study the guidelines and priorities in the working life of a manager. It deals with the ...

zero-hours contract

Business administration; Human resources

A contract of employment where the worker has to be available to the employer for a certain period of time even though his or her services may not actually be called upon. As the ...

employee assistance program (EAP)

Business administration; Human resources

A form of confidential help for people suffering from stress at work, or particular symptoms of it like alcohol or drug abuse.

merit rating

Business administration; Human resources

A form of reward for members of an organization, based on an assessment of their worth beyond the normally expected performance of their job, on the grounds that different people ...

cafeteria benefits

Business administration; Human resources

A form of reward where employees are given some choice from a range of fringe benefits.

on-the-job training (OJT)

Business administration; Human resources

A form of training that is given to people at their place of work, and usually during working hours. In the United Kingdom, it often involves sitting next to nellie, and in the ...