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CRM

Customer relationship management software.

Industry: Software

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CRM

solution

Software; CRM

Detailed description of the resolution to a customer issue.

letterhead

Software; CRM

Determines the basic attributes of an HTML email template. Users can create a letterhead that includes attributes like background color, logo, font size, and font color.

on-demand document

Software; CRM

Documents that are hosted by an application service provider and accessed via the Internet. Google's Google Docs service provides on-demand documents.

Draft articles are in-progress articles that have not been published, which means they are not visible on the Articles tab (in any channel) or in a public knowledge base. Article managers can access ...

email alert

Software; CRM

Email alerts are workflow and approval actions that are generated using an email template by a workflow rule or approval process and sent to designated recipients, either Salesforce.com users or ...

entitlement contact

Software; CRM

Entitlement contacts are contacts specified to receive customer support.

entitlement process

Software; CRM

Entitlement processes are timelines that include all of the steps (milestones) that your support team must complete to resolve cases. Each process includes the logic necessary to determine how to ...