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CRM

Customer relationship management software.

Contributors in CRM

CRM

In Salesforce Knowledge, a category group organizes data categories into a logical hierarchy. For example, to classify articles by sales regions and business units, create two category groups, Sales ...

package installation

Software; CRM

Incorporates the contents of a package into your Salesforce.com organization. A package on AppExchange can include an app, a component, or a combination of the two. After you install a package, you ...

owner

Software; CRM

Individual user to which a record (for example, a contact or case) is assigned.

lead

Software; CRM

Information on a potential sales opportunity or prospect; individuals who have expressed some interest in your product or company.

contact

Software; CRM

Information stored about the individuals associated with your accounts.

report

Software; CRM

Information you can display or print that provides a summary of your data. See Tabular Report, Summary Report, and Matrix Report.

keyword

Software; CRM

Keywords are terms that you purchase in Google AdWords. Google matches a search phrase to your keywords, causing your advertisement to trigger on Google. You create and manage your keywords in Google ...