Six Sigma

Six Sigma

Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.

Industry: Quality management

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Six Sigma

deming cycle

Quality management; Six Sigma

Another term for the plan-do-study-act cycle. Walter Shewhart created it (calling it the plan-do-check-act cycle), but W. Edwards Deming popularized it, calling it plan-do-studyact.

procedure

Quality management; Six Sigma

The steps in a process and how these steps are to be performed for the process to fulfill a customer’s requirements; usually documented.

statistical probability

Quality management; Six Sigma

The likelihood of occurrence of an event, action or item.

consumer

Quality management; Six Sigma

The external customer to whom a product or service is ultimately delivered; also called end user.

indicators

Quality management; Six Sigma

Established measures to determine how well an organization is meeting its customers’ needs and other operational and financial performance expectations.

batch and queue

Quality management; Six Sigma

Producing more than one piece and then moving the pieces to the next operation before they are needed.

measurement uncertainty

Quality management; Six Sigma

The result of random effects and imperfect correction of systemic effects in obtaining a measurement value that results in variation from the actual true value; also known as measurement error.