Six Sigma

Six Sigma

Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.

Industry: Quality management

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Six Sigma

complaint tracking

Quality management; Six Sigma

Collecting data, disseminating them to appropriate persons for resolution, monitoring complaint resolution progress and communicating results.

business process reengineering (BPR)

Quality management; Six Sigma

The concentration on improving business processes to deliver outputs that will achieve results meeting the firm’s objectives, priorities and mission.

value stream manager

Quality management; Six Sigma

Person responsible for creating a future state map and leading door-to-door implementation of the future state for a particular product family. Makes change happen across departmental and functional ...

force field analysis

Quality management; Six Sigma

A technique for analyzing what aids or hinders an organization in reaching an objective. An arrow pointing to an objective is drawn down the middle of a piece of paper. The factors that will aid the ...

vital few, useful many

Quality management; Six Sigma

A term Joseph M. Juran used to describe the Pareto principle, which he first defined in 1950. (The principle was used much earlier in economics and inventory control methods.) The principle suggests ...

change agent

Quality management; Six Sigma

An individual from within or outside an organization who facilitates change in the organization; might be the initiator of the change effort, but not necessarily.