customer services supervisor

customer services supervisor

A professional who supervises and coordinates activities of workers engaged in servicing and promoting shipper accounts for parcel-delivery firm. Respnsibilities include:

Reviews records indicating shipper parcel volume, claims for damaged and lost parcels, and deficiencies in parcel preparation for pickup and delivery.

Discusses service to shippers with assigned representatives to develop plans of service.

Meets with, or directs representatives to meet with, shippers to resolve problems in wrapping and handling of parcels and relationships between firm's employees and shippers.

Assigns representatives to solicit prospective accounts.

Evaluates performance and productivity of workers and reports to management.

Performs other duties as described under supervisor master title.

0 0

Improve it

Add an image

Part of Speech: noun
Synonym(s):
Blossary:
Industry/Domain: Professional careers
Category: Occupational titles
Company: U.S. DOL
Product:
Acronym-Abbreviation:

Collect to Blossary

Other Languages:

Terms in the News

The British snowboarder Billy Morgan has landed the sport’s first ever 1800 quadruple cork. The rider, who represented Great Britain in the 2014 Winter Olympics in Sochi, was in Livigno, Italy, when he achieved the man-oeuvre. It involves flipping four times, while body also spins with five complete rotations on a sideways or downward-facing axis. The trick ...

Marzieh Afkham

Broadcasting & receiving; News

Marzieh Afkham, who is the country’s first foreign ministry spokeswoman, will head a mission in east Asia, the state news agency reported. It is not clear to which country she will be posted as her appointment has yet to be announced officially. Afkham will only be the second female ambassador Iran has had. Under the last shah’s rule, Mehrangiz Dolatshahi, a ...

Weekly Packet

Language; Online services; Slang; Internet

Weekly Packet or "Paquete Semanal" as it is known in Cuba is a term used by Cubans to describe the information that is gathered from the internet outside of Cuba and saved onto hard drives to be transported into Cuba itself. Weekly Packets are then sold to Cuban's without internet access, allowing them to obtain information just days - and sometimes hours - after it ...

Asian Infrastructure Investment Bank (AIIB)

Banking; Investment banking

The Asian Infrastructure Investment Bank (AIIB) is an international financial institution established to address the need in Asia for infrastructure development. According to the Asian Development Bank, Asia needs $800 billion each year for roads, ports, power plants or other infrastructure projects before 2020. Originally proposed by China in 2013, a signing ...

Spartan

Online services; Internet

Spartan is the codename given to the new Microsoft Windows 10 browser that will replace Microsoft Windows Internet Explorer. The new browser will be built from the ground up and disregard any code from the IE platform. It has a new rendering engine that is built to be compatible with how the web is written today. The name Spartan is named after the ...

Featured Terms

Sinji Ono

0
Terms
4
Blossaries
3
Followers

Industry/Domain: Photography Category: Professional photography

Phantom

Phantom is a black and white photo taken by photographer Peter Lik. I was sold for $6.5m in 2014 making it then the most expensive photograph of all ...