Home > Industry/Domain > Software > CRM

CRM

Customer relationship management software.

Industry: Software

Add a new term

Contributors in CRM

Become a Contributors

CRM

campaign ROI (return on investment)

Software; CRM

The campaign ROI is the return on your marketing investment. Use the Campaign ROI Analysis Report to analyze the ROI. The ROI is calculated as the net gain (Total Value Won Opps - Actual Cost) ...

channel

Software; CRM

The channel refers to the medium by which an article is available. Salesforce Knowledge offers four channels: *The internal app. Salesforce.com users can access articles in the Articles tab ...

The console's center frame which is the detail page view of any record selected from any of the console’s other frames. The detail view displays the same page layouts defined for the object’s detail ...

locale

Software; CRM

The country or geographic region in which the user is located. The setting affects the format of date and number fields, for example, dates in the English (United States) locale display as 06/30/2000 ...

Gregorian year

Software; CRM

A calendar based on a twelve month structure used throughout much of the world.

community expert

Software; CRM

A community expert is a member of the community who speaks credibly and authoritatively on behalf of your organization. When a community expert posts a comment or idea, a unique icon ( ) displays ...

junction object

Software; CRM

A custom object with two master-detail relationships. Using a custom junction object, you can model a “many-to-many” relationship between two objects. For example, you may have a custom object called ...