18 Terms
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Six Sigma
Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.
Industry: Quality management
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Six Sigma
strategic planning
Quality management; Six Sigma
The process an organization uses to envision its future and develop the appropriate strategies, goals, objectives and action plans.
company culture
Quality management; Six Sigma
A system of values, beliefs and behaviors inherent in a company. To optimize business performance, top management must define and create the necessary culture.
QEDS Standards Group
Quality management; Six Sigma
The U.S. Standards Group on Quality, Environment, Dependability and Statistics consists of the members and leadership of organizations concerned with the development and effective use of generic and ...
total quality management (TQM)
Quality management; Six Sigma
A term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer ...
control chart
Quality management; Six Sigma
A chart with upper and lower control limits on which values of some statistical measure for a series of samples or subgroups are plotted. The chart frequently shows a central line to help detect a ...
dissatisfiers
Quality management; Six Sigma
The features or functions a customer expects that either are not present or are present but not adequate; also pertains to employees’ expectations. Distribution (statistical): The amount of potential ...
load-load
Quality management; Six Sigma
A method of conducting single-piece flow in which the operator proceeds from machine to machine, taking the part from one machine and loading it into the next. The lines allow different parts of a ...
