Six Sigma

Six Sigma

Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.

Industry: Quality management

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Six Sigma

product warranty

Quality management; Six Sigma

An organization’s stated policy that it will replace, repair or reimburse a buyer for a product if a product defect occurs under certain conditions and within a stated period of time.

count per unit chart

Quality management; Six Sigma

A control chart for evaluating the stability of a process in terms of the average count of events of a given classification per unit occurring in a sample.

structural variation

Quality management; Six Sigma

Variation caused by regular, systematic changes in output, such as seasonal patterns and long-term trends.

electric data interchange (EDI)

Quality management; Six Sigma

The electronic exchange of data from customers to suppliers and from suppliers to customers.

sort

Quality management; Six Sigma

English translation of the Japanese word seiri, one of the 5S’s used for workplace organization. Sorting (also referred to as structuring or sifting) involves organizing essential materials. It helps ...

Brainstorming

Quality management; Six Sigma

A technique teams use to generate ideas on a particular subject. Each person on the team is asked to think creatively and write down as many ideas as possible. The ideas are not discussed or reviewed ...