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Six Sigma
Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.
Industry: Quality management
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Six Sigma
ethics
Quality management; Six Sigma
The practice of applying a code of conduct based on moral principles to day-to-day actions to balance what is fair to individuals or organizations with what is right for society.
standard in-process stock
Quality management; Six Sigma
One of the three elements that make up standard work. It is the minimum quantity of parts always on hand for processing during and between subprocesses. It allows workers to do their jobs ...
arrow diagram
Quality management; Six Sigma
A planning tool to diagram a sequence of events or activities (nodes) and their interconnectivity. It is used for scheduling and especially for determining the critical path through nodes.
plan-do-check-act (PDCA) cycle
Quality management; Six Sigma
A four-step process for quality improvement. In the first step (plan), a way to effect improvement is developed. In the second step (do), the plan is carried out, preferably on a small scale. In the ...
external customer
Quality management; Six Sigma
A person or organization that receives a product, service or information but is not part of the organization supplying it.
performance standard
Quality management; Six Sigma
The metric against which a complete action is compared.
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