Six Sigma

Six Sigma

Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.

Industry: Quality management

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Six Sigma

function

Quality management; Six Sigma

A group of related actions contributing to a larger action.

expectations

Quality management; Six Sigma

Customer perceptions about how an organization’s products and services will meet their specific needs and requirements.

external failure

Quality management; Six Sigma

Nonconformance identified by the external customers.

3P

Quality management; Six Sigma

The production preparation process is a tool for designing lean manufacturing environments. It is a highly disciplined, standardized model that results in the development of an improved production ...

cause and effect diagram

Quality management; Six Sigma

A tool for analyzing process dispersion. It is also referred to as the “Ishikawa diagram,” because Kaoru Ishikawa developed it, and the “fishbone diagram,” because the complete diagram resembles a ...