30 Terms
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CRM applications
Industry: Software
Add a new termContributors in CRM applications
CRM applications
e-mail template
Software; CRM applications
A template for an e-mail message that contains the standard attributes of an e-mail message.
entity
Software; CRM applications
A concrete or abstract thing represented by a noun, like Employee, Customer, or Order. An entity manages data for a Microsoft CRM application.
facility
Software; CRM applications
A physical space, such as a conference room or service bay, where a service activity can be performed.
fax
Software; CRM applications
An activity that tracks call outcome and number of pages. Optionally stores the electronic copy of the actual document.
