1 Terms
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CRM applications
Industry: Software
Add a new termContributors in CRM applications
CRM applications
resource
Software; CRM applications
A user that performs a service, or the equipment or facility that is required for a service.
resource group
Software; CRM applications
Two or more resources (users, facilities, or equipment) that can be scheduled interchangably.
schedule
Software; CRM applications
Verb: To cross-reference resource schedules to find a period of time available for a service activity. Noun: A list of times that a resource is available for work. Also, a list of service activities ...
security role
Software; CRM applications
A defined set of access privileges. The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be ...
selection rule
Software; CRM applications
A set of criteria that specifies which personnel, equipment, facilities, or resource groups are required to perform a service, or how to select these resources, based on parameters like quantity and ...
service
Software; CRM applications
A type of work performed for a customer by one or more resources. Services are scheduleable activities.
