CRM applications

CRM applications

Industry: Software

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CRM applications

resource

Software; CRM applications

A user that performs a service, or the equipment or facility that is required for a service.

resource group

Software; CRM applications

Two or more resources (users, facilities, or equipment) that can be scheduled interchangably.

Verb: To cross-reference resource schedules to find a period of time available for a service activity. Noun: A list of times that a resource is available for work. Also, a list of service activities ...

search

Software; CRM applications

See Query.

security role

Software; CRM applications

A defined set of access privileges. The security role assigned to a user determines which tasks the user can perform and which parts of the user interface the user can view. All users must be ...

selection rule

Software; CRM applications

A set of criteria that specifies which personnel, equipment, facilities, or resource groups are required to perform a service, or how to select these resources, based on parameters like quantity and ...