22 Terms
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CRM applications
Industry: Software
Add a new termContributors in CRM applications
CRM applications
status
Software; CRM applications
The state of a record or activity. For example, a case can be Active or Resolved, and an e-mail activity can have a status of Draft or Sent. Status is also used by workflow rules to determine when to ...
status reason
Software; CRM applications
The description of the status of a record or activity. For example, if a case has a status of Active, the status reason could be Researching or Waiting for Details. The options available are based on ...
subject
Software; CRM applications
A category used to organize objects in the Knowledge Base and product catalog.
system entity
Software; CRM applications
An entity that is part of Microsoft CRM by default, such as Accounts.
template
Software; CRM applications
A framework for an e-mail message, contract, or article. Templates are used to ensure consistent layouts and content in similar types of documents.
