29 Terms
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CRM applications
Industry: Software
Add a new termContributors in CRM applications
CRM applications
service activity
Software; CRM applications
An activity offered by the organization to satisfy its customer's needs. Each service activity includes date, time, duration, and required resources.
service calendar
Software; CRM applications
A scheduling component of Microsoft CRM that is used to view and manage appointments and service activities. You can view a day, week, or month at once.
service level
Software; CRM applications
The support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases.
service restriction
Software; CRM applications
A limitation of when a resource can perform a specific service.
service rules
Software; CRM applications
The collection of service restrictions imposed on a resource.
site
Software; CRM applications
A business location to which resources are assigned. A site is used to ensure that all resources required for a service are in the same physical location.
Site Map
Software; CRM applications
An XML representation of the structure of the Navigation Pane in Microsoft CRM, including the areas, groups, and subareas where entities are displayed, and the privileges associated with each ...
