20 Terms
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CRM applications
Industry: Software
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CRM applications
product
Software; CRM applications
In Microsoft CRM, an item in the product catalog. Salespeople can associate products to their quotes, orders, and invoices, but products can be added to the product catalog only through the Settings ...
public
Software; CRM applications
The setting that gives anyone with the proper security role access to view and edit an item.
query
Software; CRM applications
A formal question that can be submitted to the database to retrieve the results.
queue
Software; CRM applications
A holding container for work items. In Microsoft CRM, queues are used in several places. For example, the Queues area of the Workplace module contains queues of cases and activities. In Knowledge ...
quota
Software; CRM applications
A revenue objective specified as a specific monetary amount that has been assigned to a salesperson for a specified fiscal period.
quote
Software; CRM applications
A formal offer for products and/or services, proposed at specific prices and related payment terms, which is sent to a prospective customer.
keyword
Software; CRM applications
A word associated with an article in order to identify the article in a search.
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